Terms And Conditions


  2. These T&Cs tell you the rules for using our Websites (“Websites”) listed below and the purchase of goods from our Websites.

    www.farmersplatform.com (“FP”)

  4. We are an entity based in Dubai ("we", "us", and "our") that offer the Services (defined below) on our Websites.

    To contact us, please email us at support@farmersplatform.com

  6. By using the Websites, you confirm that you accept these T&Cs and that you agree to be legally bound to comply with them.


    If you do not agree to these T&Cs, you must not use the Websites. These T&Cs take effect from the date when you first access this Websites.

    We reserve the right to change these T&Cs at any time and without any notice. Any changes in terms and conditions will apply on all new orders after posting the changes on our Websites. You should review the T&Cs and all policies posted on our Websites before placing each order.

    We recommend that you print a copy of these terms for future reference.

  8. The Services shall include:

    (i) sale of our products on the Websites ;

    (ii) Customer support; and

    (iii) Appointing a logistics company to deliver your purchased products to you.

    We sell our products through our Websites. It is important to take note of the following factors when shopping online from our Websites:

    Colours of the Products

    The colours of the products shown on the Websites are not accurate and may vary depending on the display settings on your computer. The actual colours of the products may be different to the products colour appearing online.


    The photos of the products provided on our website are for illustration purposes only. A description of the products will be provided and should be reviewed, along with the photos of the products, prior to making the purchase from our Websites. Your placement of an order shall be deemed as having read any descriptions, notes, disclaimers and/or special instructions that might be written down.

    Validity of the information

    We shall try to ensure that the information provided on our Websites in relation to the product description and prices is accurate and valid, however, errors may occur. In the event such an error affects your order, we shall notify you.

    Product Availability

    Although we constantly check the accuracy of our stock our Websites, an error may occur. If we discover any stock error with any product you ordered, we shall inform you as soon as possible.


    Promotion and offers on our products are exclusively provided on our Websites, and shall be subject to such terms and conditions set forth by us from time to time.

  10. In order to purchase the products on our Websites, you shall register and create an account (“Account”). Each user is allowed to set up only one Account.

    You must ensure that the details of your account are kept confidential. You are solely responsible for any online activity transmitted or conducted from your Account and may be held responsible for any and all losses arising out of the wrongful and fraudulent use of your account.

    To register or create an Account on our Websites, you must be at least 21 years of age, and must provide true, accurate, current, and complete information about yourself (including name, date of birth, email address, credit card details, and other details) as requested during the Account creation process. If you are under the age of 21 years, you may use these Websites only under the supervision of a parent or legal guardian who agrees to be bound by these T&Cs. If you are a parent or legal guardian agreeing to these T&Cs on behalf of a person under the age of 21 years, you are fully responsible for his or her use of these Websites, including all financial charges and legal liability that may be incurred.

    By registering and using the Websites, you hereby warrant that the information provided by you in the course of the registration/ creation of an Account is true, accurate, current, and complete in all respects.

    Without prejudice to our other rights and remedies, we may disable your Account at our sole discretion and without notice if we detect or suspect any fraudulent or wron wrongful use of your registered account and/or if an individual creates multiple accounts. We reserve the right to refuse service, terminate Accounts, or cancel orders at our sole discretion.

    If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@farmersplatform.com

  12. I. FP

    On our Farmers Platform Website www.farmersplatform.com, you will enjoy a variety of farm products such as tomatos, lettuce and figs.

    Customers can place orders on the Farmers Platform Website www.farmersplatform.com in accordance with our Order Placement policy below.

  14. Order and Acceptance

    Your placement of an order on our Websites represents an offer to purchase the particular product from us. When you order more than one item, it represents a set of offers for each product separately.

    Upon receipt of your purchase order, we shall send you a confirmation email confirming if your offer to purchase has been accepted. Please pay attention when placing your purchase order, as you shall not be able to modify your purchase order subsequent to receiving the confirmation email. The confirmation email will outline the details of your purchase order and is deemed as an acceptance of your offer, and thus, giving rise to a sale / purchase agreement between us on the terms of these T&Cs.

    Please note that we are not bound to accept your purchase order. We may not accept your order in any of the following events:

    (i) The product(s) ordered is/ are out of stock;

    (ii) We are unable to obtain authorisation on your payment

    (iii) Shipping restrictions apply to the particular product

    (iv) There is an error in the product or its pricing; or

    (v) For any other reasons at our own discretion.

    In any of the above situations, we shall inform you that the order has not been accepted, and shall refund any amounts that you may have paid in relation to the order.

    In addition to the above, we have specific rules applying to each of the following Websites:

    I. FP

    Direct orders: Customers can purchase products by submitting direct orders on FP Website at any quantity to be delivered in accordance to Our Delivery Policy [www.farmersplatform.com/privacy-policy].

  16. Unless otherwise stated, all prices shall be listed on our Websites. The prices listed only include the price of the particular product, and shall not include, delivery charges and/or VAT.

    You shall make the payment at the time of placing your order on our Website, which shall include the price of the product and any other services requested by you for example, delivery. Any payment on our Websites shall be made through a Visa or MasterCard credit/debit card in UAE Dirhams (AED) for FP products.

    All credit / debit card payments are subject to authorisation/ validation by the issuing bank. If the issuing bank refuses to authorise the payment, we shall cancel your order and contact you to check if an alternative method of payment can be arranged. We shall not be responsible if this results in a delay of the delivery of your product(s).

    Further, when you submit your payment details/information (including but not limited to, credit/debit card number, full name, billing address, home address, account number and expiration date of the credit/debit card) on our Websites to place an order, your payment details shall be provided directly to our payment provider via a secured connection. We shall not store or collect your payment information, and shall not be held responsible and/or liable for any losses suffered by you, whether directly or indirectly, as a result of you sharing your payment details/information on or through our Websites. Any and all losses arising due to you sharing your payment information with our payment provider shall solely be the responsibility and liability of the payment provider.

    We also provide our UAE based customers with the option of paying for orders through cash on delivery (“Cash on Delivery”). Cash on Delivery shall only be accepted in UAE Dirhams, as displayed during checkout.

    Promo codes can only be used by you subject to such terms and conditions set forth by us from time to time.

  18. I. FP

    For direct orders, Egg Estates seeks to attempt delivery of any product bought online over the Website within 2 working days. The delivery fees shall be AED 15.

    No international delivery shall be available for the delivery of our products on FP Website. Delivery for products sold on FP Website shall be limited to UAE only.

    General Delivery Terms:

    Upon completion of order, customers will be provided with an estimated delivery date and time via email/SMS. On the delivery date, the customer will receive a phone call advising them of the specific delivery time.

    Without prejudice to the above, customers acknowledge that delivery times could differ and become prolonged by up to [30] days due to uncontrollable events or incidents. The customers shall be notified of any such delay.

    Customers shall be solely responsible for providing the correct and accurate address details for delivery. We shall not be responsible for any delays in the shipping of the ordered and purchased product, misplacement of the product or the incorrect delivery of the product if it is due to the fault of the customer or due to inaccurate or false information being provided by the customer.

    Customers can change the delivery address registered on their Account at any time before submitting their orders.

    Risk of loss and title for the products purchased online from us shall be transferred to the customer at the time the purchased product is delivered and accepted by the customer.

    Customers are required to examine the product meticulously before signing the receipt.

    Customers are deemed to have received the product(s), examined it/them, and acknowledge it is/they are free of any visible faults or undisclosed issues upon signing the receipt at the delivery location.

    In the event the product is faulty, please immediately notify us at [insert email address].Customers can reschedule delivery provided we are notified [x] hours in advance. Delivery would then be scheduled to the next available slot.

  20. Customers are allowed to cancel their online orders within [X hours] of submitting their order and receiving the invoice through email.

    Refunds for cancelled orders (if applicable) shall be done through card refund to the same card that was used to make the payment.

    Cancellation requests shall be done by sending an email to support@farmersplatform.com.

    Refunds may take up to [x] business days and bank charges may apply depending on the respective bank’s policy. We shall not be liable for any delays in the refunds by the banks.

  22. I. FP

    To protect your safety and health, all food items are final sale and no refunds/exchange shall be allowed. In the event the product is defective, please immediately notify us at support@farmersplatform.com.

  24. You may be allowed to post reviews, comments, questions, suggestions and other information on our Websites. Whenever you make use of a feature that allows you to upload content to the Websites, or to make contact with other users of the Website, You must comply with the content standards set out in the following terms.

    You hereby warrant that any such content posted on our Websites by you shall be original and shall not infringe the intellectual property rights of any third party.

    Further, the submission of any such content on our Websites shall not be considered confidential. We shall have no obligation to you of any kind with respect to such content including but not limited to (1) to maintain the confidentiality of the content;(2) to pay the user any compensation for the content; or (3) to respond to such content. By submitting any information to our Websites, you understand that we shall be free to reproduce, use, disclose, display, exhibit, transmit, perform, create derivative works, and distribute the information to others without limitation, and to authorize others to do the same. In addition, we shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing products and other items incorporating such ideas, concepts, know-how or techniques. Insofar as such rights are not assignable, you hereby grant us a perpetual, world-wide, irrevocable, non-exclusive, fully paid and royalty-free and transferable license and right to use such content.

    You further agree that you will not post any content that is contrary to morality, defamatory, inflammatory, that infringes intellectual property rights, or contain viruses, political campaigning, commercial solicitation, mass mailings or any form of “spam” or that may otherwise breach common decency or be contrary to the applicable law.

    We have the right (but not the obligation) to regularly review such posted content, and we reserve the right to monitor, edit or remove any such content from the Websites.

    We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Websites constitutes a violation of their intellectual property rights, or of their right to privacy.


    You are solely responsible for securing and backing up your content.


    We do not store terrorist content.

  26. All the intellectual property digitally contained, offered, displayed, and disclosed through the Websites (including but not limited to photographic images, text descriptions, names, brand names, trademarks, graphic designs, and music) (“Content”) remains our property either as an owner or as an approved licensee and/or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by us and our licensors.

    You may store, print and display the Content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the Content or copies of the Content supplied to You or which appears on the Websites or third party submissions or other proprietary rights not owned by You: (i) without Our express prior written consent, and (ii) in any way that violates any third party right nor may You use any such Content in connection with any business or commercial enterprise.

    Our licensors and our authorised affiliates status (and that of any identified contributors) as the authors of content on the Websites must always be acknowledged.


    You must not use any part of the Content on Websites for commercial purposes without obtaining a licence to do so from us or our licensors.


    If you print off, copy, or download any part of our Websites in breach of the T&Cs, Your right to use Our Websites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

    The trademarks and trade names Farmers Platform are owned by us. You shall not have the right to use or publicly display the Farmers Platform trademarks or the names Farmers Platform.

    We continue to reserve any right(s) not expressly granted in these T&Cs.

  28. You must not misuse the Websites. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Websites; corrupt data; cause annoyance to other users; infringe upon the rights of Us or any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through the Websites. Breaching this provision would constitute a criminal offense and we will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

    We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Websites or to your downloading of any material posted on it, or on any website linked to it.

    You are strictly prohibited to use the Websites for the usages as specified in these T&Cs.

  30. Access to certain areas of the Websites may be restricted. We reserve the right to restrict access to certain areas of the Websites, or indeed the entire Websites, at our discretion.

    If we provide you with a user ID and password to enable you to access restricted areas of the Websites or other content or services, you must ensure that the user ID and password are kept confidential.

  32. These T&Cs refer to the following additional terms, which also apply to your use of the Websites: the Websites:

    1. Our Privacy Policy [www.farmersplatform.com/privacy-policy].

  34. We amend these T&Cs from time to time. Every time you wish to use the Websites, please check these T&Cs to ensure you understand the terms that apply at that time as they are legally binding on you, provided you accept them through your use of the Websites. Some of the provisions contained in these T&Cs may also be superseded by provisions or notices published elsewhere on Websites.

  36. We may update and change our Websites from time to time to reflect changes to the Products, Our users’ needs, and our business priorities.

  38. The Websites are made available free of charge.

     We do not guarantee that the Websites or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, and/or restrict the availability of all or any part of the Websites for business and operational reasons without the obligation or commitment to notify you beforehand.


    You are also responsible for ensuring that all persons who access the Websites through your internet connection are aware of these T&Cs and other applicable terms and conditions, and that they comply with them.

  40. The Content on the Websites is provided for general information only. It is not intended to amount to advice on which you should rely.

    Although we make reasonable efforts to update the information on the Websites, We make no representations, warranties, or guarantees, whether express or implied, that the Content is accurate, complete, or up to date. We assume no responsibility for the accuracy of the information, which may contain technical or other kinds of inaccuracies, omissions or typographical errors. We have no special relationship with or fiduciary duty to you. You acknowledge that We have no control over, and no duty to take any action regarding: which users gain access to the Content; what effects the Content may have on You; how You may interpret or use the Content; or what actions You may take as a result of having been exposed to the content. You release us from all liability for you having acquired or not acquired the Content.

  42. We do not accept any liability of your involvement in any mediation, arbitration, tribunal hearing, court proceedings, or other proceedings (of whatever nature) with any other users of the Websites, advertisers, or any other third parties.

  44. The Websites and/or Content may be unavailable from time to time due to mechanical, telecommunication, software, hardware, and/or and third-party vendor failures, updates, or construction. We cannot predict or control when such downtime may occur and cannot control the duration of or be held liable to any damages resulting from such downtime.

  46. Where the Websites contain links to other websites and resources provided by third parties, these links are provided for your information and convenience only. If you use such links, you will leave our Websites. We have not reviewed all of these third-party websites and are not responsible for these websites, including their content or availability and the conduct of the proprietors of such websites. Such links should not be interpreted as approval by Us of those linked websites or information you may obtain from them. The inclusion of these links on the Websites does not imply any endorsement or approval of the linked sites or the content, information or any linked addresses therein, or make any representations about them, or any material found there, or any results that may be obtained from using them.


    We have no control over the linked sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the terms of use and service contained within each such site. If you decide to access any of the third-party websites linked to the Websites, You do so entirely at your own risk.

  48. The Websites may include information and materials uploaded by other users of the Websites, including bulletin boards, forums, and chat rooms. Information and material contained therein have not been verified or approved by us. The views expressed by other users on the Websites do not represent our views or values.

  50. If you wish to complain about content uploaded by other users please contact us on [www.farmersplatform.com/contact-us].

  52. We make no representations or warranties, either expressed or implied, with respect to our Websites or the Content and to the fullest extent permissible under the law, disclaim all such representations and warranties. Your access to and use of software and other materials on or through Our Websites is solely at your own risk.

    We make no warranty whatsoever about the reliability, stability, or virus-free nature of such software.

    Unless expressly stated to the contrary; to the fullest extent permitted by law, the Websites, Our suppliers, content providers, and advertisers hereby expressly exclude all conditions, warranties, and other terms which might otherwise be implied by statute, common law, or the law of equity; and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive, or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance, or failures of this Website or the linked sites and any material or Content posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

  54. We will only use your personal information as set out in Our [www.farmersplatform.com/privacy-policy].

  56. You here by indemnify Us and undertake to keep Us indemnified against any losses, damages, costs, liabilities, and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by Us arising out of any breach by You of any provision of these T&Cs, or arising out of any claim that You have breached any provision of these T&C

  58. When you upload or post content to the Websites, You grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform your user-generated content in connection with the service provided by the Websites and across different media. It may also wish to use the content to promote the Websites or the service.

  60.  We do not guarantee that the Websites will be secure or free from bugs or viruses.


    You are responsible for configuring your information technology, computer programmes, and platform to access the Websites. You should use your own virus protection software.


    You must not misuse the Websites by knowingly introducing viruses, Trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Websites, the servers on which the Websites are stored or any server, computer, or database connected to our Websites. You must not attack the Websites via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence, punishable under applicable laws. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Websites will cease immediately.

  62. Without prejudice to our other rights under these T&Cs, if you breach these T&Cs, whether directly or indirectly, we may take such action as we deem appropriate to deal with the breach, including but not limited to, suspending your access to our Websites, prohibiting you from accessing the Websites, blocking computers using your IP address from accessing the Websites, contacting your internet service provider to request that they block your access to the Websites and/or bringing legal or court proceedings against you.

  64. If any part of the T&Cs is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the T&Cs will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Further, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

  66. We may transfer, sub-contract, and assign, novate or otherwise deal with your rights and/or obligations under these T&Cs without notifying you or obtaining your consent. You may not transfer, sub-contract, assign and/or otherwise deal with your rights and/or obligations under these T&Cs.

  68. You understand and agree that these T&Cs (in addition to other policies referred herein) constitute the entire general agreement between you and us. Any and all previous course of dealings, written or oral understandings, discussions, representations, correspondence and communications between us relating to the matters covered by these T&Cs are hereby superseded. You hereby agree that you have not relied upon, and will have no remedy in respect of, any warranty, statement, representation or understanding made by any party, including us, unless it is expressly set out in these T&Cs. You may be subject to additional terms and conditions when you use, purchase or access other services, affiliate services or third-party content or material.

  70. Your use of the Website and the operation of these Terms and Conditions shall be governed by and construed in accordance with the federal laws of the United Arab Emirates applicable in the Emirate of Dubai. You agree, acknowledge, and submit to the Courts of Dubai having exclusive jurisdiction over all and any dispute or difference between us arising out of or in connection with this agreement.

    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@farmersplatform.com or Call us by +971 (50) 5243447

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